Last Wednesday, November 23, MAIA Cognitive was presented for the first time at the Expo Relación Cliente 2023.
Held at Kinepolis Ciudad de la Imagen, Madrid, the ExpoRC23 is an event of reference in the sector in which a wide audience around the Customer Experience (CX) meets.
BPOs, technology providers and clients meet to share different perspectives on the latest news, solutions, services and methodologies available for customer interaction and management, as well as to create collaboration networks with the main companies in the sector.
Around 1400 attendees, 82 sponsors and up to 80 speakers. This was the framework for MAIA’s public debut.
MAIA a new generation of AI for Customer Experience
MAIA presents itself to the public at ExpoRC23
This is the first time that a live demonstration of MAIA Cognitive has been given to such an audience.
A surprising presentation in which MAIA was interacted with, in real time, and in which it answered questions such as how many languages it speaks, how it differs from an agent and which numbers were going to be drawn in the lottery.
MAIA not only answered these questions, but also commented on its ability to learn and evolve hand in hand with the technical team that makes up the Digital Services & Innovation area.
This team is dedicated to the creation of advanced Artificial Intelligence (AI) products, its main focus being Natural Language Processing (NLP), with a clear objective: to develop sophisticated solutions that optimize the interaction between people and technology.
Undoubtedly, a powerful presentation that generated contained emotion among attendees, who saw the interaction with MAIA in real time; unlike the presentations that in this kind of events are usually pre-recorded or on video.
We share with you an extract of that moment when interacting with MAIA.
As introduced during the presentation “MAIA is an AI for application in specific domains”, in this case Customer Care, but it can be adapted to different use cases.
If you want a demo, or bring your use case, please contact us here.
