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The year 2023 will be remembered, among other milestones, for the launch of the GPT-4 model. The emergence of Artificial Intelligence (AI) has brought about a revolution in all sectors and in all areas of life. And the Customer Experience sector is no exception. AI has become an indispensable tool for process optimization and why […]

AI is here to stay In recent times much has been said about the possibility that AI will replace jobs and that we are easily replaceable. The world of customer service and the contact center has been no exception, but… How much truth is there in this? Do we opt for Conversational Assistants or Agents? […]

Introduction Artificial Intelligence is having a significant impact today and the insurance industry is no exception. In the insurance industry AI is being used to improve customer experience, operational efficiency and profitability. Conversational AI is a technology that enables communication between computers and people through natural language, both written and spoken. Conversational AI is based […]

The year 2023 will be remembered as the year of Artificial Intelligence, without a doubt. However, we don’t want to end it without launching our 5 AI predictions for 2024. There are many headlines in which the AI has had all the limelight, but undoubtedly, what has meant a before and after, has been the […]

  Customer service is in a constant process of evolution. The emergence of conversational Artificial Intelligence (AI) is being a true revolution in the transformation of this industry. In particular, in the telecommunications sector, where speed and efficiency are crucial, AI-based solutions have proven to be indispensable tools for improving the customer experience. In the […]

  Last Wednesday, November 23, MAIA Cognitive was presented for the first time at the Expo Relación Cliente 2023. Held at Kinepolis Ciudad de la Imagen, Madrid, the ExpoRC23 is an event of reference in the sector in which a wide audience around the Customer Experience (CX) meets. BPOs, technology providers and clients meet to […]

Jump2Digital reference event   Last November 17th, Miguel Castanedo, Head of Digital Services & Innovation at Majorel (Teleperformance company), gave a talk on “AI in our daily life” and participated in an interview on Twitch on the Jump2Digital channel. Jump2Digital is an event of the Mobile World Capital Barcelona, which is held in Barcelona every […]

Finance is a fundamental part of our daily lives, and of course, banking services are essential in modern society. In recent years, technology has transformed the banking industry and the way we relate to it. Artificial Intelligence (AI) and the transformation of the Customer Experience (CX) in Banking are closely related. Evolution of the Banking […]

How can conversational AI contribute to HR work?   There are more and more technological tools that allow managing talent and internal communications in Human Resources teams, being able to identify and develop the people who lead their teams towards the established organizational goals. Can you imagine all that a Conversational AI or intelligent conversational […]

Consumer behavior has changed. They come for the product or service, but stay for the customer experience. Consumers want immediacy and quality, but it is often difficult to obtain these two characteristics due to the tight budget for these services. The costs of everything have increased and so have labor costs. At that point, you […]