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  Conversational AI is a branch of artificial intelligence that simulates human conversations. In order to understand what conversational AI is, it is essential to know the concept of Natural Language Processing and how it has evolved to allow us to talk about conversational AI. Natural Language Processing Natural language processing seeks to teach machines […]

What is GenAI and who are the main players? For several years now, Artificial Intelligence has been revolutionising our society and transforming the way we interact with technology. But many people call things “Artificial Intelligence” that are not Artificial Intelligence… so what is Artificial Intelligence? The concept of Artificial Intelligence was born in the 1950s, […]

In our busy day, we often have to contact our bank, cell phone provider, or even the gym! In addition, we are often short of time, and therefore want to resolve our queries and formalities as quickly as possible. Before making a phone call, we make use (voluntarily or involuntarily) of chat or messaging applications […]

Eduardo Balseiros, Chief Digital & Information Officer of MAIA, was interviewed by Contact Center Hub about the new trends in the BPO world. During the conversation, Eduardo shared his vision and experience on the application of digital strategies and Artificial Intelligence (AI) technologies in the world of customer service. Eduardo emphasized the importance of deeply […]