Tag: Conversational AI
Artificial intelligence in insurance
Introduction Artificial Intelligence is having a significant impact today and the insurance industry is no exception. In the insurance industry AI is being used to improve customer experience, operational efficiency and profitability. Conversational AI is a technology that enables communication between computers and people through natural language, both written and spoken. Conversational AI is based […]
AI and the transformation of the CX in Banking (I)
Finance is a fundamental part of our daily lives, and of course, banking services are essential in modern society. In recent years, technology has transformed the banking industry and the way we relate to it. Artificial Intelligence (AI) and the transformation of the Customer Experience (CX) in Banking are closely related. Evolution of the Banking […]