Tag: Conversational assistants
7 reasons to incorporate AI into your customer service strategy
The year 2023 will be remembered, among other milestones, for the launch of the GPT-4 model. The emergence of Artificial Intelligence (AI) has brought about a revolution in all sectors and in all areas of life. And the Customer Experience sector is no exception. AI has become an indispensable tool for process optimization and why […]
Artificial intelligence in insurance
Introduction Artificial Intelligence is having a significant impact today and the insurance industry is no exception. In the insurance industry AI is being used to improve customer experience, operational efficiency and profitability. Conversational AI is a technology that enables communication between computers and people through natural language, both written and spoken. Conversational AI is based […]
AI and the transformation of the CX in Banking (I)
Finance is a fundamental part of our daily lives, and of course, banking services are essential in modern society. In recent years, technology has transformed the banking industry and the way we relate to it. Artificial Intelligence (AI) and the transformation of the Customer Experience (CX) in Banking are closely related. Evolution of the Banking […]
Intelligent conversational assistants for the internal management of companies. HR Case
How can conversational AI contribute to HR work? There are more and more technological tools that allow managing talent and internal communications in Human Resources teams, being able to identify and develop the people who lead their teams towards the established organizational goals. Can you imagine all that a Conversational AI or intelligent conversational […]