Tag: IA Conversacional
AI and the transformation of the CX in Banking (I)
Finance is a fundamental part of our daily lives, and of course, banking services are essential in modern society. In recent years, technology has transformed the banking industry and the way we relate to it. Artificial Intelligence (AI) and the transformation of the Customer Experience (CX) in Banking are closely related. Evolution of the Banking […]
Intelligent conversational assistants for the internal management of companies. HR Case
How can conversational AI contribute to HR work? There are more and more technological tools that allow managing talent and internal communications in Human Resources teams, being able to identify and develop the people who lead their teams towards the established organizational goals. Can you imagine all that a Conversational AI or intelligent conversational […]
Artificial Intelligence arrives to revolutionize customer service efficiency
Consumer behavior has changed. They come for the product or service, but stay for the customer experience. Consumers want immediacy and quality, but it is often difficult to obtain these two characteristics due to the tight budget for these services. The costs of everything have increased and so have labor costs. At that point, you […]
What is Conversational AI and how did we get here?
Conversational AI is a branch of artificial intelligence that simulates human conversations. In order to understand what conversational AI is, it is essential to know the concept of Natural Language Processing and how it has evolved to allow us to talk about conversational AI. Natural Language Processing Natural language processing seeks to teach machines […]
Chatbots vs. Conversational Artificial Intelligence
In our busy day, we often have to contact our bank, cell phone provider, or even the gym! In addition, we are often short of time, and therefore want to resolve our queries and formalities as quickly as possible. Before making a phone call, we make use (voluntarily or involuntarily) of chat or messaging applications […]
Interview Chief Digital & Information Officer of MAIA at Contact Center Hub
Eduardo Balseiros, Chief Digital & Information Officer of MAIA, was interviewed by Contact Center Hub about the new trends in the BPO world. During the conversation, Eduardo shared his vision and experience on the application of digital strategies and Artificial Intelligence (AI) technologies in the world of customer service. Eduardo emphasized the importance of deeply […]