Tag: IA

AI is here to stay In recent times much has been said about the possibility that AI will replace jobs and that we are easily replaceable. The world of customer service and the contact center has been no exception, but… How much truth is there in this? Do we opt for Conversational Assistants or Agents? […]

The year 2023 will be remembered as the year of Artificial Intelligence, without a doubt. However, we don’t want to end it without launching our 5 AI predictions for 2024. There are many headlines in which the AI has had all the limelight, but undoubtedly, what has meant a before and after, has been the […]

Jump2Digital reference event   Last November 17th, Miguel Castanedo, Head of Digital Services & Innovation at Majorel (Teleperformance company), gave a talk on “AI in our daily life” and participated in an interview on Twitch on the Jump2Digital channel. Jump2Digital is an event of the Mobile World Capital Barcelona, which is held in Barcelona every […]

Finance is a fundamental part of our daily lives, and of course, banking services are essential in modern society. In recent years, technology has transformed the banking industry and the way we relate to it. Artificial Intelligence (AI) and the transformation of the Customer Experience (CX) in Banking are closely related. Evolution of the Banking […]

How can conversational AI contribute to HR work?   There are more and more technological tools that allow managing talent and internal communications in Human Resources teams, being able to identify and develop the people who lead their teams towards the established organizational goals. Can you imagine all that a Conversational AI or intelligent conversational […]

Consumer behavior has changed. They come for the product or service, but stay for the customer experience. Consumers want immediacy and quality, but it is often difficult to obtain these two characteristics due to the tight budget for these services. The costs of everything have increased and so have labor costs. At that point, you […]

In our busy day, we often have to contact our bank, cell phone provider, or even the gym! In addition, we are often short of time, and therefore want to resolve our queries and formalities as quickly as possible. Before making a phone call, we make use (voluntarily or involuntarily) of chat or messaging applications […]

Eduardo Balseiros, Chief Digital & Information Officer of MAIA, was interviewed by Contact Center Hub about the new trends in the BPO world. During the conversation, Eduardo shared his vision and experience on the application of digital strategies and Artificial Intelligence (AI) technologies in the world of customer service. Eduardo emphasized the importance of deeply […]