Tag: MAIA
How AI is radically changing customer service at Telcos
Customer service is in a constant process of evolution. The emergence of conversational Artificial Intelligence (AI) is being a true revolution in the transformation of this industry. In particular, in the telecommunications sector, where speed and efficiency are crucial, AI-based solutions have proven to be indispensable tools for improving the customer experience. In the […]
MAIA Cognitive at the Expo Relación Cliente 2023
Last Wednesday, November 23, MAIA Cognitive was presented for the first time at the Expo Relación Cliente 2023. Held at Kinepolis Ciudad de la Imagen, Madrid, the ExpoRC23 is an event of reference in the sector in which a wide audience around the Customer Experience (CX) meets. BPOs, technology providers and clients meet to […]
MAIA Cognitive at Jump2Digital 2023
Jump2Digital reference event Last November 17th, Miguel Castanedo, Head of Digital Services & Innovation at Majorel (Teleperformance company), gave a talk on “AI in our daily life” and participated in an interview on Twitch on the Jump2Digital channel. Jump2Digital is an event of the Mobile World Capital Barcelona, which is held in Barcelona every […]
Intelligent conversational assistants for the internal management of companies. HR Case
How can conversational AI contribute to HR work? There are more and more technological tools that allow managing talent and internal communications in Human Resources teams, being able to identify and develop the people who lead their teams towards the established organizational goals. Can you imagine all that a Conversational AI or intelligent conversational […]
Artificial Intelligence arrives to revolutionize customer service efficiency
Consumer behavior has changed. They come for the product or service, but stay for the customer experience. Consumers want immediacy and quality, but it is often difficult to obtain these two characteristics due to the tight budget for these services. The costs of everything have increased and so have labor costs. At that point, you […]
Interview Chief Digital & Information Officer of MAIA at Contact Center Hub
Eduardo Balseiros, Chief Digital & Information Officer of MAIA, was interviewed by Contact Center Hub about the new trends in the BPO world. During the conversation, Eduardo shared his vision and experience on the application of digital strategies and Artificial Intelligence (AI) technologies in the world of customer service. Eduardo emphasized the importance of deeply […]